{"id":1863,"date":"2024-03-17T08:24:46","date_gmt":"2024-03-17T05:24:46","guid":{"rendered":"https:\/\/eurasialaw-journal.ru\/?p=1863"},"modified":"2024-03-17T08:24:46","modified_gmt":"2024-03-17T05:24:46","slug":"forms-of-protection-of-violated-consumer-rights","status":"publish","type":"post","link":"https:\/\/eurasialaw-journal.ru\/en\/forms-of-protection-of-violated-consumer-rights.html","title":{"rendered":"FORMS OF PROTECTION OF VIOLATED CONSUMER RIGHTS"},"content":{"rendered":"<h1>FORMS OF PROTECTION OF VIOLATED CONSUMER RIGHTS<\/h1>\r\n<div class=\"doi-text\">\r\n<p><strong>\u2116 1 (188) 2024<\/strong><\/p>\r\n<p><strong>DOI 10.46320\/2073-4506-2023-1-188-208-212 <\/strong><\/p>\r\n<p><strong>Pages 208-212 <\/strong><\/p>\r\n<p><strong>KHAVZIEV Adel Ayratovich<\/strong><br \/>\r\npostgraduate student of Civil and business law sub-faculty of the University of Management &#8220;TISBI&#8221;, Kazan<\/p>\r\n<p><strong>FORMS OF PROTECTION OF VIOLATED CONSUMER RIGHTS<\/strong><\/p>\r\n<p>The relevance of the chosen topic lies in the fact that consumer protection is an integral need of modern society. Forms of protection of violated consumer rights are a procedure or type of legal activity to protect consumer rights in situations where the consumer independently tries to suppress his violated rights through oral and (or) written claims, by contacting regulatory authorities and (or) the court, and also on the website of the consumer rights protection portal. The author examines social relations associated with jurisdictional (judicial and administrative procedures) and non-jurisdictional (self-defense) forms of consumer protection. In this regard, the problems arising with the need to create legal mechanisms for the self-defense of a citizen-consumer as an economically weaker party are analyzed. The purpose of the study is to identify forms of consumer protection used in practice; their classification. On the topic of the research, analytical and systematic methods were applied in the study of regulatory legal acts in the field of consumer rights protection, as well as court cases published on official websites: GARANT.RU, courts of general jurisdiction, files of arbitration cases. Comparative legal methods were used to assess the availability of necessary information for consumers when assessing the official websites of authorities of the Republic of Tatarstan, the Republic of Bashkortostan and the city of Moscow. Law enforcement practice has made it possible to determine the classification of applied forms of consumer protection. The non-jurisdictional form includes 3 mechanisms for protecting consumer rights &#8211; filing an oral complaint, filing a written complaint, or accessing the website of the consumer rights protection portal. The jurisdictional form includes 2 mechanisms for protecting consumer rights &#8211; appealing to regulatory authorities and going to court.<\/p>\r\n<p><strong>Keywords:<\/strong> consumers, violation of consumer rights, protection of consumer rights, forms of consumer protection, procedures for protecting consumer rights, seller, buyer, consumer Internet portal.<\/p>\r\n<hr>\r\n<p><strong>\u2116 1 (188) 2024<\/strong><\/p>\r\n<p><strong>\u0421\u0442\u0440\u0430\u043d\u0438\u0446\u044b 208-212 <\/strong><\/p>\r\n<p><strong>\u0425\u0410\u0412\u0417\u0418\u0415\u0412 \u0410\u0434\u0435\u043b\u044c \u0410\u0439\u0440\u0430\u0442\u043e\u0432\u0438\u0447<\/strong><br \/>\r\n\u0430\u0441\u043f\u0438\u0440\u0430\u043d\u0442 \u043a\u0430\u0444\u0435\u0434\u0440\u044b \u0433\u0440\u0430\u0436\u0434\u0430\u043d\u0441\u043a\u043e\u0433\u043e \u0438 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u043e\u0433\u043e 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\u0444\u043e\u0440\u043c\u044b \u0437\u0430\u0449\u0438\u0442\u044b \u043f\u0440\u0430\u0432 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u0439, \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b \u0437\u0430\u0449\u0438\u0442\u044b \u043f\u0440\u0430\u0432 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u0439, \u043f\u0440\u043e\u0434\u0430\u0432\u0435\u0446, \u043f\u043e\u043a\u0443\u043f\u0430\u0442\u0435\u043b\u044c, \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u043f\u043e\u0440\u0442\u0430\u043b \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u0439.<\/p>\r\n<\/div><div class=\"pvc_clear\"><\/div><p class=\"pvc_stats all \" data-element-id=\"1863\" style=\"\"><i class=\"pvc-stats-icon large\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> &nbsp;876&nbsp;\u0412\u0421\u0415\u0413\u041e, &nbsp;2&nbsp;\u0421\u0415\u0413\u041e\u0414\u041d\u042f<\/p><div class=\"pvc_clear\"><\/div>","protected":false},"excerpt":{"rendered":"FORMS OF PROTECTION OF VIOLATED CONSUMER RIGHTS \u2116 1 (188) 2024 DOI 10.46320\/2073-4506-2023-1-188-208-212 Pages 208-212 KHAVZIEV Adel Ayratovich postgraduate student of Civil and business law sub-faculty of the University of Management &#8220;TISBI&#8221;, Kazan FORMS OF PROTECTION OF VIOLATED CONSUMER RIGHTS The relevance of the chosen topic lies in the fact that consumer protection is an &#8230; <a title=\"FORMS OF PROTECTION OF VIOLATED CONSUMER RIGHTS\" class=\"read-more\" href=\"https:\/\/eurasialaw-journal.ru\/en\/forms-of-protection-of-violated-consumer-rights.html\" aria-label=\"More on FORMS OF PROTECTION OF VIOLATED CONSUMER RIGHTS\">Read more<\/a><div class=\"pvc_clear\"><\/div><p class=\"pvc_stats all \" data-element-id=\"1863\" style=\"\"><i class=\"pvc-stats-icon large\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> &nbsp;876&nbsp;\u0412\u0421\u0415\u0413\u041e, &nbsp;2&nbsp;\u0421\u0415\u0413\u041e\u0414\u041d\u042f<\/p><div class=\"pvc_clear\"><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1,20],"tags":[],"translation":{"provider":"WPGlobus","version":"2.8.11","language":"en","enabled_languages":["ru","en"],"languages":{"ru":{"title":true,"content":true,"excerpt":false},"en":{"title":false,"content":false,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/posts\/1863"}],"collection":[{"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/comments?post=1863"}],"version-history":[{"count":0,"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/posts\/1863\/revisions"}],"wp:attachment":[{"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/media?parent=1863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/categories?post=1863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eurasialaw-journal.ru\/en\/wp-json\/wp\/v2\/tags?post=1863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}